Privacy Policy

1. Overview and scope

SilverCrest Estates, LLC (“SilverCrest,” “we,” “us,” “our”) buys residential property directly from owners for cash. This Privacy Policy explains what information we collect when you use silvercrestestates.com, request a cash offer, or communicate with our team, how we use that information, and the choices you have.

This policy covers our website, our cash offer request flow, and the follow-up communications tied to a property you submit. It does not cover the separate privacy practices of title companies, attorneys, lenders, or other independent parties you may deal with during a closing.

This page is maintained by SilverCrest Estates and describes our own practices. It is not an audit, a certification, or legal advice.

2. Information you give us

Most of what we hold comes directly from you when you request a cash offer or contact us about a property.

• Contact details: your name, phone number, and email address.
• Property address: the street address you enter, including the standardized address returned by address lookup.
• Property details you confirm or correct: bedrooms, bathrooms, square footage, year built, lot size, stories, unit count, basement, garage, and pool.
• Condition information: your description of the home’s condition, needed repairs, and any photos you choose to upload.
• Situation and timeline: your desired closing date, asking price, reason for selling, occupancy status, and whether the property is listed with an agent.
• Ownership and transaction information: whether you are on title, marital status where a spouse must sign, mortgage or lien information, and information needed to prepare a purchase agreement.
• Anything else you send us by email, text, or phone about the property.

3. Information collected automatically

When you load a page, standard web infrastructure records limited technical information.

• Device and browser type, operating system, and screen characteristics.
• Log data: IP address, pages viewed, timestamps, and the page that referred you.
• Approximate location derived from IP address, used for showing the right market information and routing your inquiry.
• Interaction data: which steps of the cash offer flow you completed, so we can follow up on an unfinished request and improve the form.

4. Information from public records and data providers

To prepare an offer we look up information about the property itself. Property data is generally public or commercially licensed, and we obtain it whether or not you provide it.

• County assessor and recorder data: parcel number (APN), legal description, tax and assessment history, recorded liens, and ownership of record.
• Property characteristic and valuation data from third-party real estate data providers and public listing sources.
• Comparable sales and market data used to estimate value and repair cost.
• Imagery: Google Maps and Google Street View imagery of the property and surrounding area.
• Title and closing information provided by title companies, escrow agents, and attorneys involved in a transaction.

5. How we use information

• To generate and present a cash offer for the property you submitted.
• To estimate value, repair scope, and closing costs internally.
• To verify that you have the authority to sell and to identify parties who must sign.
• To contact you by phone, text, or email about your submission and to answer questions.
• To prepare, send, and track purchase agreements and related documents for electronic signature.
• To coordinate inspection, title work, escrow, and closing.
• To keep records of transactions and communications as required by law, contract, and tax obligations.
• To detect fraud, prevent misuse of the site, and secure our systems.
• To measure and improve how the website and offer flow perform.

6. How property data feeds our offer

We combine what you tell us with public records, third-party data, comparable sales, and estimated repair cost to produce an internal valuation and the cash offer we present. That number is our own buying opinion.

Our valuation is not an appraisal, a broker price opinion, or a guarantee of market value, and it is not prepared by a licensed appraiser. Any offer we present is preliminary until a written purchase agreement is signed, and it may change based on inspection, title, or corrected property information.

7. Calls, email, and text messages

When you submit your phone number through the cash offer flow or any contact form, you agree that SilverCrest Estates may contact you by phone call, text message, and email about the property you submitted and related offers. Consent to receive marketing text messages is not a condition of selling your home to us. Message and data rates may apply, and message frequency varies.

You can opt out of text messages at any time by replying STOP, opt out of email by using the unsubscribe link in any message or replying to ask, and ask us to stop calling at any time. We may still send transactional messages about an active transaction you are a party to.

8. How information is shared

We do not sell your personal information, and we do not share it for cross-context behavioral advertising.

• Title companies, escrow agents, and closing attorneys handling the transaction.
• Inspectors, contractors, and vendors who evaluate or scope repairs on the property.
• Lenders or capital partners funding a purchase, where financing is involved.
• Service providers who operate on our behalf: cloud hosting, database, email and messaging infrastructure, mapping and property data providers, and our electronic signature provider.
• Our own legal, accounting, and insurance advisors.
• Government authorities, when required by law, subpoena, or lawful request, or to protect the rights and safety of people involved.
• A successor entity, if the business or its assets are sold or reorganized.

9. Hosting and subprocessors

This website and our internal systems run on managed cloud infrastructure. Form submissions, property data, and communication records are stored in a managed database operated by our hosting provider. Purchase agreements and related documents are prepared and signed through a third-party electronic signature platform.

These vendors process data on our instruction and under their own security and confidentiality obligations. Data is stored in the United States.

10. Retention and deletion

Cash offer requests, including partial submissions, are retained so we can follow up and so we have a record of what was offered on a property. Where a transaction closes, records including the purchase agreement, closing documents, and related correspondence are retained for the period required by tax, real estate, and contractual record-keeping obligations.

Submissions that do not lead to a transaction are removed on a periodic basis or sooner on request. To request deletion, email us from the address you used, or identify the property address and phone number on the request. We will confirm the request and act on it unless we are required to keep the record.

11. Your choices and rights

You may ask for a copy of the information you submitted, ask us to correct it, ask us to delete it, ask us to stop contacting you, or ask how a specific piece of property information was sourced.

Residents of states with consumer privacy laws may have additional rights, including the right to know, delete, correct, and opt out of sale or sharing. We do not sell personal information. We honor verified requests from anyone who submits one, rather than tracking eligibility state by state, and we will not discriminate against you for making a request.

12. Cookies and analytics

We use cookies and local browser storage to keep the site working, remember where you left off in the cash offer flow, and measure aggregate site usage. You can block or clear cookies in your browser; parts of the offer flow may not keep your progress if you do.

Third-party embedded services, including mapping and address lookup, may set their own cookies subject to their privacy policies.

13. Security

Traffic to this website is encrypted in transit. Stored submissions sit behind access controls on managed infrastructure, and access is limited to SilverCrest personnel who need it to evaluate a property or work a transaction.

No method of transmission or storage is completely secure, and we do not claim otherwise. Please do not send Social Security numbers, bank account numbers, or other sensitive financial information through the website forms; where that information is genuinely needed for a closing, it should be provided through your title company or escrow agent.

14. Children

This website is intended for property owners and business contacts. It is not directed to children, and we do not knowingly collect information from anyone under 13.

15. Changes to this policy

We may update this policy as our practices, vendors, or legal obligations change. The date at the top of this page reflects the most recent update, and material changes will be reflected here before they take effect.